Shipping & Returns Policy

Thank you for shopping with Herbarium Ayurveda. We are committed to ensuring your order reaches you safely and promptly. Please read our shipping and returns policy carefully:

📦 Shipping Policy

1. Order Processing Time

  • All orders are processed within 1–2 business days after full payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timelines

  • We ship across India via trusted courier partners.
  • Standard delivery takes 3–7 business days, depending on your location.
  • In case of unforeseen delays, we will notify you via email or SMS.

3. Shipping Charges

  • Shipping charges are calculated during checkout based on your order’s size, weight, and destination.
  • Free shipping may be offered on select promotions or minimum cart value.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.
  • You can track your shipment on the courier partner’s website.

🔄 Returns & Replacements

1. No Returns on Opened Packages

  • Due to hygiene reasons, we do not accept returns once a product has been opened, used, or tampered with.

2. Returns Are Accepted Only If:

  • You received the wrong item and the packaging of all units is intact, unbroken and untampered with.
  • The product was damaged during shipping. This is subject to successful video and photo audit that will be done by our QC team. If satisfied, the return will be approved.
  • The product is expired upon delivery. 

3. Reporting a Return or Replacement

  • Contact us within 48 hours of delivery at support@herbariumayurveda.com
  • Include your order number, photos of the product and packaging, and a short description of the issue.

4. Resolution

  • If your issue is approved, we will process a replacement, exchange, or refund within 7–10 business days. This is solely on the discretion of the QC team's ruling.

❌ Cancellation Policy

  • You may cancel your order before dispatch by emailing or calling us.
  • Orders cannot be cancelled once shipped.

🌍 International Shipping

  • We currently ship only within India. For bulk or international enquiries, please contact us.

📍 Contact Information

Herbarium Ayurveda
Nesta Botanicals, Plot No. 39, IA Nagri, Phase 2,
Palampur, Kangra, Himachal Pradesh – 176059
Email: support@herbariumayurveda.com
Phone: +91-8278742568
All disputes subject to jurisdiction in Dharamsala, Himachal Pradesh.